Viya advises its employees and customers that in the event of a severe storm, hurricane, natural or man-made disaster, it is important that they tune to local radio stations, television stations and connect to social media to stay abreast of weather conditions and updates from the company.
Vice President of Public Relations and Governmental Affairs Jennifer Matarangas-King said, “Viya remains committed to keeping customers connected before, during and after any emergency that affects our community. During Hurricane Season, we will continue to engage with our customers via live radio shows, social media, and a variety of media channels. Viya is continuously engaged in disaster preparedness initiatives because we know the importance of connectivity for every aspect of our lives.”
Viya’s website (www.viya.vi) is a useful customer care and billing portal that allows customers to receive assistance and critical information 24 hours a day and seven days a week. Viya’s Facebook page
(www.facebook.com/ViyaUSVI ) is another source of real time updates in the event of a disaster.
Viya also encourages customers to sign up for the Virgin Islands Territorial Emergency Management Agency’s alert system to closely track the path of impending storms and actions that are being taken by the local government.
A customer can simply log on to www.vitema.vi.gov to register to receive emergency alerts on their email, wireless mobile device or telephone. The Viya team participates in the Virgin Islands Emergency Management Agency’s (VITEMA’s) Emergency Management Council meetings and regularly collaborates with VITEMA on training initiatives and supports VITEMA’s efforts to keep the public informed of all natural disasters including hurricanes.
Viya also has an ongoing dialogue with other public sector partners such as the Federal Emergency Management Agency, the Department of Homeland
Security and the Virgin Islands Department of Public Works to ensure that all parties are aligned in the event of a disaster.
Viya advises customers to include critical communication equipment on the list of things that they should consider as they prepare for Hurricane Season. Ensure that modems and wireless devices are adequately charged and secure spare power sources in the event of the loss of commercial power. In addition to phone chargers, solar chargers, and battery banks, Viya also sells generators.
Finally, Viya encourages residents to actively report any down lines or overgrown trees blocking the lines that may potentially be a safety hazard during and after a storm.
In the event of a disaster, customers should refrain from moving or cutting downed lines on their property or in the vicinity of their homes because they may be active power lines, telephone lines or cable TV lines. To report downed lines or any other Viya service-related issues, customers can contact Viya’s representatives by calling 777-Viya (8492).
“During hurricane season and every day, you can trust Viya to keep you connected,” said Matarangas-King.