Labor Department Updates Services, Operational Changes to Maintain Distancing

Commissioner of Labor Gary Molloy (Submitted photo)
Commissioner of Labor Gary Molloy (Submitted photo)

Based on the conversion from the paper application to the MyUIclaims system, the Virgin Islands Department of Labor  has processed a total of 19,586 new unemployment insurance claims broken down by the district as follows:

  • St. Thomas – 10,983
  • St. Croix – 5,573
  • St. John – 1,175
  • Interstate – 1,855

The public is reminded to apply for unemployment insurance by visiting the DOL website at to be connected to the new site at to apply. To prevent contacting the wrong website, double check the address before entering sensitive information. This new site is a portal that allows claimants to apply directly into the Unemployment Division VIDOLA$ System.

Offices will be open 8 a.m. to 5 p.m. Monday through Friday.

In order to process the volume of claims filed for Unemployment Insurance, the Labor Department will need to use Mondays and Fridays for processing, filing and check runs. As a result, on Monday and Fridays, DOL will serve the public via appointments only and with scheduled virtual meetings in all divisions, specifically on those days.

The appointments will be scheduled by the respective divisions calling and emailing the client to schedule and confirm those appointments and virtual meetings between the hours of 8 a.m. to 5 p.m.

On Monday, March 1 and Friday, March 5, DOL has serviced a total of 294 individuals in-person territorywide on Monday (St. Thomas- 23/ St. Croix – 12 = 35) and Friday (St. Thomas- 22/ St. Croix – 19 = 41) and a total of 138 served via appointments and online since resuming serve on Monday, Feb. 22. In addition, DOL has serviced a total of 4,936 individuals in-person since resuming in-person service in October of 2020.

As of now, the DOL will continue the full in-person service of all clients from 8 a.m. to 5 p.m. on Tuesdays, Wednesdays and Thursdays.

Claimants can also get general information about their claims from the Interactive Voice Response system. The IVR system can be accessed by calling 715-5744. The claimants will need their security number and PIN available to be able to access their claim information.

The Department of Labor’s contact numbers are back to the original contact lines: on St. Thomas at 776-3700 and on St. Croix at 773-1994. This former call center number is no longer in effect: 1-877-374-0356.