The migration process for Liberty mobile customers has concluded, Liberty VI announced Tuesday. The company continues optimizing operational processes, including billing, to deliver added value and an excellent experience to its customers.
“We are deeply grateful to our customers and employees for their support and trust throughout this process. Now that we have concluded the transfer of mobile customers to our own systems, we are concentrating on optimizing our platforms to deliver the extraordinary mobile service experience that our customers have come to expect from us,” commented Ravindra Maywahlall, general manager of Liberty VI.
Maywahlall added that customer service representatives continue to support customers at the company’s stores and call centers with any remaining matters, such as device-related issues, and any necessary software updates, particularly for Samsung devices. The company is proactively contacting customers that require software updates or device upgrades, according to the press release.
For more information and to check the specific device models that require any actions, please visit a special section at Liberty’s webpage.
Improvements to MyLiberty’s App and Website
Liberty recently launched an enhanced version of its MyLiberty platform, available on app and web versions. With the new and enhanced MyLiberty, customers can access their mobile accounts, check the services they are subscribed to, see current and past balances, download bills, check their payment history, pay their bills, and manage their accounts, just to name a few available features. Customers are encouraged to download and use the My Liberty app and/or access the web version as their main method for account management and billing information, the press release stated.
For more information on MyLiberty, customers can visit their account here.
Roam Around the World Like at Home
Liberty is actively enhancing its roaming offering by adding more coverage and major destinations around the world, especially those destinations most frequented by USVI travelers, the release stated.
With Liberty’s International Passport, travelers can enjoy “like-home” coverage in multiple international destinations with a fixed fee of only $10 per day with a maximum charge of $100 per billing cycle no matter how many days they use their phone. For those with two lines or more in their accounts, each additional line pays just $5 per day, for a maximum of $50 per billing cycle, it said.
For complete information about Liberty International Passport, visit Liberty VI’s webpage.
As testament to the benefits of the flexibility, control, and agility that comes with having its own systems, the company continues to launch new offers. Recently, Liberty launched a new offer for prepaid customers which gives them unlimited calls, texts, and data for $30 per month. For postpaid mobile customers, Liberty offers free activation, plus an iPhone 15 and AirPods (3rd generation) on them, according to the release.
At Our Customers’ Service
Liberty VI customers can call the company’s Mobile Customer Service number 833-641-3035 or visit a Liberty store. Liberty also has a Q&A section available on its webpage with information and tutorials to help customers with questions they might have about the migration process. To access this section, customers can click here.
“Liberty has been part of the Virgin Islands community since 2020, and we continue to invest in the islands and help the communities we serve through Liberty Foundation. I reiterate my gratitude to our customers and employees for their trust throughout this transition process,” concluded Maywahlall.
