One year after a cyberattack kneecapped Gov. Juan F. Luis Hospital’s electronic and billing systems, revenues have yet to recover.
The hospital collected $1.7 million in March compared to nearly $3.3 million in March 2025, Luis Financial Services Director Asa Victor reported during a meeting of the V.I. Government Hospitals and Health Facilities Corporation St. Croix District Board, Wednesday evening. JFL has collected $7.2 million year-to-date — about 39% of what it had brought in this time last year.
“And that is coming off the breach that we had, and we’re slowly trying to get back … the backlogs in,” she said, adding that the hospital is working with the company First Source as part of its Revenue Cycle Improvement Project. Victor said there have been a few challenges with documentation and compliance.
Christopher Finch, acting chair of the St. Croix district board of the V.I. Government Hospitals and Health Facilities Corporation, noted that approximately 78% of JFL’s revenue comes from Medicaid, Medicare, and self-payers, which “essentially barely covers the bills.”
“So that leaves only 22 percent for Cigna” and other commercial payers, he said later, “which are the payers that really provide the revenue that the hospital needs to live on.”
The board also received a capital projects report from Darryl Smalls, executive director of the Territorial Hospital Redevelopment Team, who offered updates on several “enabling projects” that need to be completed before the demolition and rebuild of JFL can start. One, a Cassava Gardens office and storage space, has been hampered by payment delays. Smalls said the THRT has also struggled to get the V.I. Water and Power Authority to connect the power.
“They have said that they’re going to connect the building. We’ve received promises — obviously, the owner has received promises. I myself have reached out to WAPA to understand where we’re at in that process, for them obtaining the permanent power,” he said.
Smalls estimated that the actual demolition of Luis Hospital could take place in late summer.
