Viya joins the Virgin Islands Territorial Emergency Management Agency to commemorate Hurricane Preparedness Week during the week of May 9-15. Viya advises its employees and customers that in the event of a severe storm, hurricane, natural or man-made disaster, it is important that they tune to local radio stations, television stations and connect to social media to stay abreast of weather conditions and updates from the company.
Vice President of Public Relations and Governmental Affairs Jennifer Matarangas-King said, “This is Viya’s second year that we will be in the midst of hurricane season while facing the COVID-19 pandemic. Viya remains committed to keeping customers connected before and after any emergency that our community may face.”
“During hurricane season, we will continue to engage with our customers via live radio shows, social media and a variety of media channels. We are constantly advising our customers that Viya is working diligently on disaster preparedness because we know the importance of connectivity for telework, telehealth and virtual learning,” she said.
Viya’s website (www.viya.vi) is a useful customer care and billing portal that allows customers to receive assistance and critical information 24 hours a day and seven days a week. Viya’s Facebook page (www.facebook.com/ViyaUSVI) is another source of real-time updates in the event of a disaster.
Viya also encourages customers to sign up for VITMA’s alert system to closely track the path of impending storms and actions that are being taken by the local government.
Customers can simply log on to www.vitema.vi.gov to register to receive emergency alerts on their email, wireless mobile device or telephone. The Viya team participates in VITEMA’s Emergency Management Council meetings, regularly collaborates with VITEMA on training initiatives and continues to support VITEMA’s efforts to keep the public informed of all natural disasters, including hurricanes.
“We are asking all of our customers to include the maintenance of critical communication equipment on the list of things that should be considered in preparation for hurricane season. In the same manner that we keep spare batteries for our flashlights and radios, we must ensure that our modems and wireless devices are adequately charged and we have spare power sources. In addition to phone chargers, solar chargers and battery banks, Viya also sells generators,” said Matarangas-King.
Finally, Viya reminds customers that, in the event of a disaster, they should refrain from moving or cutting downed lines on their property or in the vicinity of their homes because they may be active power lines, telephone lines or cable TV lines. To report downed lines or any other Viya service-related issues, customers can contact Viya’s representatives by calling 777-Viya (8492).