Some WAPA Customers May See Two Bills in December; Delay in November Billing

The Virgin Islands Water and Power Authority advised its customers on Wednesday, December 7, of a delay in the distribution of electric and potable water bills for the month of November.

WAPA Executive Director Julio A. Rhymer, Sr. said on Wednesday that a technical glitch with the utility’s Meter Data Management System (MDMS) software, coupled with personnel challenges, led to the delayed distribution of the November bills. “We anticipate that the bills will be issued by Friday, December 9.” The MDMS system stores, validates and prepares meter consumption data collected by the Automated Metering Infrastructure System (AMI) for customer billing and analysis.

Rhymer explained that the delay affected over 21,000 accounts in the St. Thomas – St. John district, and the delayed bill for November means that the affected account holders will receive two bills in the month of December. The earlier of the two bills will be due in December, while the latter bill will be due in January.

WAPA apologizes to its customers for any inconvenience caused by the billing delay.