The Virgin Islands Water and Power Authority (WAPA or Authority) informs customers that under no circumstances does the Authority share its customer information with third parties. A customer’s information, including contact details, billing records and any other collected data, is treated as confidential and is safeguarded with the utmost care.
It has come to our attention that some customers may have received unsolicited calls or messages claiming that they have won Powerball, prizes or money, with the misleading assertion that their information was obtained through WAPA. The Authority would like to make it clear that WAPA is not affiliated with any such calls, and WAPA does not engage in or endorse any activities of this nature.
WAPA urges all its customers and community members to exercise caution and remain vigilant in protecting their personal information. Here are some important tips to help safeguard data:
Be Skeptical: If you receive a call or message about winning prizes or money and it seems too good to be true, it probably is. Be cautious of unsolicited communications.
Verify: Always verify the legitimacy of any communication claiming to be from WAPA or any other organization. You can contact us directly through our official channels to confirm any information via email at communications@viwapa.vi or by calling 773-2250 or 774-3552.
Do Not Share Personal Information: Never share personal or financial information over the phone or via email with unknown or unverified individuals.
Report Suspicious Activity: If you encounter any suspicious activity or receive unsolicited communications claiming to be from WAPA, please report it to WAPA immediately. Your cooperation can help us prevent potential scams.
The Authority is committed to protecting customers’ privacy and ensuring the security of their information. If there are any concerns or questions about the handling of personal data, reach out to WAPA at communications@viwapa.vi.
